SHIPPING

SHIPPING RATES

UNITED KINGDOM

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STANDARD WORLDWIDE SHIPPING

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PRIORITY WORLDWIDE SHIPPING

CUSTOMS DUTIES

Customs duties are not included in the final price of your order, you will be responsible for paying these if applicable in your country. If you refuse to pay the duties incurred, these will be deducted from any refund/credit due. Please note from the 1st January 2021 due to Brexit there will be import taxes for goods being shipped to the EU. For more information please refer to your local tax system.

ORDER TRACKING

Our order tracking service will keep you informed of the delivery status of your order every step of the way. We’ll send a courtesy confirmation email to let you know your goods are on their way and provide up-to-date tracking details via your Kathryns account. Simply log on to stay updated on your shipment. If you have any queries about your delivery, the Kathryns customer services team are on hand to provide friendly assistance.

RETURNS

We understand that occasionally garments may need to be returned and we want to make our returns process as simple and streamlined as possible.

Should you need to return your garments, you have 14 days from the date of order in which to send them back to us.

All goods must have all labels & Tags attached and in their original packaging, odour free and folded in the same condition as they were received. If the above is not followed then a £10 pressing / steaming charge will be deducted from the refund.

Please ensure your package is securely sealed and the labels are affixed Return the parcel via any Post Office and ask for a Certificate of Postage Keep the Certificate of Postage safe until you have received your refund.

We’ll email you to confirm we’ve received your parcel and to notify you that your refund has been processed.

Our free UK returns service does not cover items purchased in our special offers or our clothing sale.

 The Kathyrn’s Returns Policy is separate from and an alternative to your right to cancel your order under the Consumer Contract Regulations 2013. All cancellations are dealt with separately in our cancellations section.

If you have not received a prepaid label please use the following address : Kathryns Returns 635 Prescot Road Liverpool L13 5XA.

SHOES

All shoes should be tried on a carpeted surface before wear. Shoes should be returned unmarked and in their original, undamaged shoe box.

Shoes that are returned without their original packaging or with marks may not be accepted and returned to you.

SWIMWEAR

Swimwear should be tried on over underwear without removing the hygiene strips.

Returns will not be accepted if this strip is removed or if the items are soiled, they may be returned to you.

INTERNATIONAL RETURNS

If you are returning goods from outside the UK, It is essential to mark your parcel as "UNWANTED UK GOODS RETURNS" to avoid any additional customs duties.

REFUNDS

We are happy to offer a refund on unsuitable items that are returned.

We regret that post and packaging charges cannot be refunded. Please note we do not offer refunds on Socks or Tights for hygienic purposes.

We will credit the full amount to the original purchaser's payment card, excluding any shipping costs.

Refunds may only be requested by the person who originally placed the order and will be processed via the original payment method.

Card refunds can take up to 10 working days to be processed by your bank. This varies greatly between card issuers and unfortunately, we are unable to influence this.

To cancel your order in accordance with the Consumer Contract Regulations 2013 please refer to our cancellations section.

We will be happy to offer you an exchange for your purchase(s), subject to stock availability.

CANCELLATIONS

If you live in the EU, you have the right to cancel your order under Consumer Contract Regulations 2013 (CCRs), which govern all internet and mail-order shopping.

When an order has been cancelled under CCRs, we will refund you within 14 calendar days of receiving the goods back or if earlier, from the day we receive evidence of the goods being sent back.

If your card issuer has not sent you a refund within 30 days, please contact our customer services team.

It is not always possible to stop the dispatch of your order once it has been placed and we have started to process it.

AVAILABILITY

Sale items cannot always be guaranteed in busy periods.

 Occasionally items may be out of stock when purchased.

 In this event, you will be either offered a replacement or fully refunded and receive an email notification.

In the event of a pricing issue occuring we will notify you prior to the order being dispatched.

Our acceptance of an order only takes place when we dispatch the order. Only when we dispatch the order the purchase contract will be made even if your payment has been processed 

Need More Help? We are always here to help, we can be contacted by email at team@kathrynsonline.co.uk or call us +44 151 601 7972